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INSTRUCTOR:
Prof. Ahmed Sameh
PHONE: X-454-8524
CLASS:
SMW 10-11
EMAIL: sameh.aucegypt.edu@gmail.com
WEB SITE: http:\\web\asameh\Index
OFFICE HOURS:
Room 239A - MW 2 - 3 p.m., T/R 1 - 2:30 p.m.; otherwise by appointment. 
REQUIRED TEXT: Donna C. S. Summers, Quality,
5th ed., Prentice-Hall, 2010.
If not Current TEXT:
Woodall J., et. al. Total Quality in Information Systems &
Technology , St Lucie Press, 1997.
COURSE DESCRIPTION:
"Use of various methods and
recent developments of quality control (such as QA/QC, Deming and TQM) are
covered in detail. Quality in design and planning is stressed as equally
important to quality in the constructed project and quality in production
of goods and services" ...source: 2006-2007 Saint Martin’s
catalog. This course familiarizes students with quality control techniques,
quality assurance issues and quality management methods.
COURSE OBJECTIVES:
Provide an introduction to the
fundamental concepts of statistical process control, total quality
management, six sigma and the application of these concepts, philosophies,
and strategies to issues arising in government and industry.
Enhance the
student’s understanding of the complexities of statistical analysis
and control-chart interpretation and their work-place application.
Provide skills in
diagnosing and analyzing problems causing variation in manufacturing and
service industry processes.
Provide a basic
understanding of "widely-used" quality analysis tools and
techniques. Create an awareness of the quality management problem-solving
techniques currently in use.
TEACHING STRATEGY:
Material will be
presented using a variety of teaching approaches including lectures, in-class
exercises, multimedia cases, short videos, web site exercises, homework,
case analysis and presentation, and class discussion of assigned readings.
When possible a cooperative, student-centered learning approach will be
utilized to enable a high level of student involvement.
Course Power Points: Click
to download…
COURSE TOPICS:
Introduction
- Quality basics and history
- Quality advocates
- Quality improvement
Total Quality
Management
- Deming
- Juran
- Crosby
- Quality Management
Quality Improvement
Techniques
- Pareto Diagrams
- Cause-Effect Diagrams
- Scatter Diagrams
- Run Charts
- Cause and Effect Diagrams
Statistical Concepts
- Definitions
- Measures of Central Tendency
- Measure of Dispersion
- Concepts of Population and Samples
- Normal Curves
Control Charts for
Variables
- Definitions
- Variation: Common vs. Special Causes
- Control Chart Techniques
- X-bar and R chart Correlation
- X-bar and S charts
Control Chart
Interpretation and Analysis
- Using Charts to Pinpoint Problems
- Process Capability
Other Variable Control
Charts
- Individuals and Moving Range Charts
- Moving Average and Moving Range Charts
- Charts for Individuals
- Median and Range Charts
Fundamentals of
Probability
- Basic Concepts and Definitions
- Discrete Probability Distributions
- Continuous Probability Distributions
Control Charts for
Attributes
- Definitions
- Control Charts for Non-conforming Units
- Control Charts for Counts of Non-conforming
Units
Reliability
- Product Life Cycle
- Measures of Reliability
Quality Costs
- Quality Cost Measurement
- Utilizing Quality Costs for Decision-Making
Advanced Topics
- Quality Function Deployment
- Design of Experiments
Quality Systems:
ISO 9000, Six Sigma
- Certification Requirements
- Evolving Standards
Benchmarking and
Auditing
- Reaching World Class Standards
Course Schedule: Click Here…
GRADING:
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Element
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Points
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Class participation
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5
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Exams (2)
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30
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Quizzes
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5
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Homework
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10
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Journal article review
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5
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Presentations
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5
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Final Exam
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40
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Total
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100
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ATTENDANCE/PARTICIPATION: (10 points)
I recommend you come to
each class session. I appreciate your presence and active participation during
each class period. Your willingness to share your personal work experiences
and insights enhances course value for all students.
While I track daily
attendance, attendance is not mandatory in the same manner as passing the
exams, reading the course material, and doing the homework is not
mandatory. But, if you miss a class - without pre-excusal - it may be the
class I hand out an unannounced pop quiz or collect homework. Missed
quizzes and late homework earn scores of 0.
EXAMS/QUIZZES: You should expect two exams (10
points for a midterm and 20 points for a final exam). Unannounced quizzes
(5 points) on reading assignments and problems will be given periodically.
If an insufficient number of quizzes is given to justify 5% of the course
grade, the points for quizzes may be reallocated to the final examination.
PRESENTATIONS: (15 points) I will ask you to
make 1 to 2 presentations over the course of the semester. These
"deskside" presentations will be brief. Their purpose is to
inform your classmates about a specific subject area. They are also
intended to give you an opportunity to further improve your oral
presentation skills.
Journal
article review/CRITIQUE: (5
points) You will be required to review and critique one article of your
choosing found in the ASQ journal, Quality Progress. You will write and
submit a one-page, single spaced review of the article. Your review MUST
NOT exceed one page. It must conclude with a recommendation as to whether
or not others should read the article. Model your article review/critique
after those found in Choice : Publication of the Association of
College and Research Libraries, a Division of the American Library
Association. Find Choice through O'Grady Library's online research
database holdings.
HOMEWORK: (35 points)
I ask you to adhere to
the following guidelines:
1) I expect all
homework submissions to be typed. I recommend you do all charts and graphs
in MS Excel.
2) Precede every
homework answer with a restatement of the homework question.
3) Show all work.
Indicate intermediate steps you took to arrive at each answer.
I encourage you to
form and work in study groups to do homework problems. I have found
discussion within study groups contributes to overall understanding. A
cautionary note, I expect you to do your own cogitating. You
should use your group as a means to help you hurdle specific problem areas,
not to replace your own problem-solving thought process.
Keeping in
touch with me:
First, ask questions in class (it helps you and may help others).
Alternatively, visit me during my posted office hours. Slide a note under
my office door (room 239A). Call me (454-8524). Or, send me an email (sameh.aucegypt.edu@gmail.com).
Special needs: If you need course adaptations
or accommodations because of a disability, if you have medical and/or
safety concerns to share with me, or if you need special arrangements in
case the building must be evacuated, please make an appointment with me as
soon as possible.
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